Terms and Conditions

DISCLAIMER:
The following is an automatic translation of the text from the Italian language page “Termini e Condizioni del Servizio“, Belagaio SRL cannot be held responsible for any errors, omissions or misunderstandings due to translation. In case of any dispute, only the Italian text available at the link https://belagaio.com/termini-e-condizioni is valid.

GENERAL TERMS OF SALE

These general sales conditions govern the sale of products marketed on belagaio.com.

The company supplying the articles marketed on the belagaio.com website that are the subject of orders is:

Belagaio SRL, Strada Massetana Romana 54, 53100 Siena, Italy
VAT IT01473710521

Payment methods

The Customer can purchase the products present on belagaio.com using his/her credit or debit card VISA, Mastercard or Maestro, as indicated in the purchase procedure.

All prices are inclusive of VAT.

RESPONSIBILITY

Belagaio SRL shall not be liable for any inefficiency due to unforeseeable circumstances and/or force majeure, or in any case not attributable to the Seller, such as, for example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, the execution of the contract within the agreed time.

Belagaio SRL shall not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract due to the above-mentioned causes, the customer being entitled only to the refund of the price paid.

Delivery shall take place on behalf of Belagaio SRL by couriers and/or forwarding agents within the ordinary time required by them; however, in the period from 09 March 2020 onwards, delivery times may be extended due to the epidemiological emergency caused by the well-known COVID19 virus: this condition, therefore, justifies any delays that may occur in the delivery of the purchased products without such delays being attributable to Belagaio SRL.

CUSTOMER OBLIGATIONS

Minors are not allowed to place orders on the website.

The data entered during the purchase process must be exclusively one’s own real personal data and not that of third parties, or fantasy data. Belagaio SRL reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.

The customer relieves Belagaio SRL from any responsibility deriving from the issuance of incorrect tax documents due to errors in the data provided by the customer, as he/she is the only person responsible for their correct insertion.

WARRANTY

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Only quality products are sold on the belagaio.com website; the methods of storage, handling and transport are such as to preserve the good characteristics of the product. We suggest the customer to check the integrity of the products upon receipt, in case of problems, contact Belagaio SRL immediately via the following e-mail address: info@belagaio.com.

SHIPPING

Our shipments are guaranteed throughout the country.

We work to guarantee you the most punctual and, above all, safe service possible.

The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and except of course the right of withdrawal provided for in the next point, the customer must sign the documents of receipt of goods.

REIMBURSEMENT AND REFUNDS

The customer of Belagaio SRL acting as a consumer is granted the right to withdraw from the contract, as provided for by the Consumer Code. It should be noted that this right is reserved only for natural persons, i.e. private consumers acting for purposes unrelated to their profession. The right of withdrawal is not foreseen for legal and physical persons who act, with reference to the purchase contract, in a professional context.

In order to exercise the right of withdrawal, the consumer who has made a purchase must communicate to the e-mail address info@belagaio.com the wish to withdraw from the purchase within 14 (fourteen) working days from the date of receipt of the products sent by Belagaio SRL.

The shipping costs and the responsibility of the goods during shipment, as required by law, are the responsibility of the customer: it is therefore advisable to insure the products during shipment with the chosen courier. After receiving the goods in the warehouse, Belagaio SRL will check their integrity and/or any defects that caused the return. If any damage is found that does not affect the use of the product or tampering with the original packaging (not due to transport) or if the packaging itself is missing, Belagaio SRL shall retain a percentage equal to a maximum of 20% of the value of the goods, attributable to restoration costs.

Without prejudice to any repair costs for ascertained damage, Belagaio SRL will refund within 30 days the full amount of the purchased goods, excluding transport costs, by the same means used for payment.

The right of withdrawal shall expire completely if the products are returned: